Compassion, Not Sanctions, Is Best Response To Workplace Anger

From the 15 April 2011 Medical News Today article

Challenging traditional views of workplace anger, a new article by a Temple University Fox School of Business professor suggests that even intense emotional outbursts can prove beneficial if responded to with compassion.

Dr. Deanna Geddes, chair of the Fox School’s Human Resource Management Department, argues that more supportive responses by managers and co-workers after displays of deviant anger can promote positive change at work, while sanctioning or doing nothing does not.

“The trouble with sanctions: Organizational responses to deviant anger displays at work,” co-authored with University of Baltimore’s Dr. Lisa T. Stickney, states that “when companies choose to sanction organizational members expressing deviant anger, these actions may divert attention and resources from correcting the initial, anger-provoking event that triggered the employee’s emotional outburst.”…