Health and Medical News and Resources

General interest items edited by Janice Flahiff

New AHRQ Report Finds Teamwork and Follow-Up as Strengths of Medical Offices but Work Pressure and Pace are Problemat

Agency for Healthcare Research Quality

From a recent email from AHRQ (US Agency for Healthcare Research and Quality)

Teamwork and patient care tracking/follow-up are strengths for medical offices, but work pressure and pace are areas for improvement, according to new results from the AHRQ Medical Office Survey on Patient Safety Culture. Most (84 percent) medical office staff feel they have good teamwork among staff and providers and that the office follows up with patients appropriately (82 percent). But only 46 percent of staff rated the work pressure and pace in their office positively. The first edition of the Medical Office Survey on Patient Safety Culture: 2012 User Comparative Database Report provides results from 23,679 staff from 934 U.S. medical offices. The report helps medical offices compare their patient safety culture scores with other medical offices. It contains detailed comparative data on the survey by number of providers, specialty, ownership, region, and by staff position. Select to access the survey that can be used by medical offices, health systems and researchers to assess the opinions of medical office staff about patient safety issues and overall quality of care. It measures 10 areas of patient safety culture as well as overall ratings on quality and patient safety.

Am thinking that maybe the amount of “paperwork” would be factor in the ratings.
And that more providers could potentially affect ratings.
Maybe so..an excerpt from the summary

Number of Providers

  • Medical offices with one or two providers had the highest average percent positive on all 10 patient safety culture composites.
  • Percent positive scores (those responding “Excellent” or “Very Good”) for all five Overall Ratings on Quality were higher for medical offices with fewer providers.
  • Medical offices with two providers had the highest (74 percent) percentage of respondents who gave their medical office an Average Overall Rating on Quality and Patient Safety of “Excellent” or “Very good.” Medical offices with 14 to 19 providers had the lowest (57 percent).

June 4, 2012 - Posted by | health care | , , , , ,

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