Health and Medical News and Resources

General interest items edited by Janice Flahiff

Patient engagement: Going from email to secure messaging

From the December 7, 2012 post at EHR Intelligence

For providers apprehensive about increasing demands for patient engagement, a small dose of email could get them on their way toward becoming comfortable with the idea as well as the practice. “For the organizations who’ve pushed patient portals the furthest into their patient base, email is always the place where things started,” argues Avado CEO Dave Chase in a recent contribution toForbes. According to Chase, email is the equivalent of a gateway drug in the context of patient engagement able of easing providers’ concerns about additional work and responsibility that they fear having to undertake by making themselves more available to their patients.

“Physicians are understandably concerned about being overwhelmed by emails if they provide an option for secure messaging,” writes Chase. “Interestingly, the physicians who have given out their phone number or enabled secure email (without remuneration) haven’t found they are overwhelmed by any means.”
Given that so much of medicine is built on evidence-based studies, research findings should compel providers to at least acknowledge the benefits of engaging with patients electronically. Kaiser has continued to show that electronic patient engagement can lead to improve patient outcomes for those with chronic disease as well as maintain the loyalty of patients who will remain customers of the healthcare organization’s services………
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December 11, 2012 Posted by | health care | , , , | 1 Comment

   

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