Health and Medical News and Resources

General interest items edited by Janice Flahiff

American Customer Satisfaction Index (ASCI) includes health care related agencies, institutions, and companies

ACSIThe American Customer Satisfaction Index - The voice of the Nation's Consumer

From the ACSI About page

ACSI reports scores on a 0-100 scale at the national level and produces indexes for 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services. In addition to the company-level satisfaction scores, ACSI produces scores for the causes and consequences of customer satisfaction and their relationships. The measured companies, industries, and sectors are broadly representative of the U.S. economy serving American households.
View PDF of ACSI’s structure showing National, Sector & Industry Scores »

Here are some good places to start for health related customer satisfaction statistics

April 26, 2011 - Posted by | Consumer Health, Librarian Resources, Public Health | , ,

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